In today’s Digital world, Government organizations and enterprises are looking forward to transform their current cumbersome, manual and paper-based customer/employee onboarding processes to “digitally trusted and automated customer/employee onboarding processes” towards creating superior experience at the first touch point. Also this is in line with the requirement of automating due diligence process enforced by the Government and Industry regulators, for improving security, efficiency, establishing trust and optimizing costs.
In the absence of Automated and Integrated On boarding system, organizations have over the time felt competitive disadvantage, customer dropouts, unfavorable customer experience and costly processes. Some of the key issues involved in current onboarding expensive and time consuming process are:
Digital OnBoarding Solution, integrated with eIDs and Biometrics
A comprehensive, paperless and customer-friendly onboarding solution, supporting both over-the-counter desktop/laptop and on-field Mobile first touch point for customer or employee, where Identity and demographic information is read from their Government issued Identity token/instrument (electronic Identity, Passport/e-Passport, Driving License, etc.), automatically fills the onboarding digital form with information collected, performs Face Recognition and Fingerprint verification, verifies the customer identity information against various internal and external regulatory databases, digitally sign the form with digital certificate stored in National eID card and/or request Customer to electronically sign Form using digital pen or stylus and then submit it to the organization’s customer database for further processing and generating of Customer Identification number.
Major Features offered by Smart eID Services Platform for Integrated Onboarding System
